RETURNS & REFUNDS
WE'RE HERE TO HELP
Your satisfaction matters. If something's not right with your order, we'll make it right.
1. RETURNS WINDOW
You may request a return within 7 days of receiving your order. To be eligible, the item must be unopened, unused and in the same condition that you received it.
2. ELIGIBLE ITEMS
We only accept returns on unopened and unused products. For hygeine and safety reasons, open items cannot be returned.
3. HOW TO REQUEST A RETURN
Email us at info@oryxafricatrading.co.za with your order number and reason for return. Our team will respond with the next steps.
4. RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service.
5. REFUNDS
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved your refund will be processed to your original payment method within 5-7 business days.
6. NEED MORE HELP?
Our support team is here for you.
Email: info@oryxafricatrading.co.za
We'll get back to you as soon as possible.